Do you know how AI or machine learning can improve your customer support?
We have come up with a bot named “Derrick” that has been implemented within one of the largest retail operators in the UK which carry out thousands of support requests daily. Derrick is now at a level of automating over 45% of their repetitive practices. That’s 45% less time real people spend on actions and support processes which have left them to get on with more of their important work, finding new business.
Derrick can classify and automatically reply to customer inquiries through the online chat facility as well as be applied to email reply technology for all incoming customer questions. By this application, our clients have saved thousands of man hours monthly.
The reason for developing Derrick was the need to process massive numbers of repetitive requests which had our client clogged up with administration and processing, which can easily be directed to machine learning and appropriated accordingly. Our biggest challenge in creating Derrick was to apply module based machine learning which is now part of the Microsoft Azure suite. Making Derick very efficient. Derrick is available now to become the next best addition to your company’s support requirement.