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Getting it done with care, diligence and passion

 

HOW WE SUPPORT

  • First response SLA: 48 working hours
  • Proposed resolution SLA: 96 working hours 
  • Monthly meetings to review performance, targets, consumption and drawdown 
  • Service times 9am to 5pm, Monday to Friday, except UK bank holidays 
  • Out of hours support will be handled on a reasonable endeavour basis
  • On quarterly and annual plans