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Accident and incident reporting

Audit trail, evidence, standardised logging, monitoring and reporting of all business incidents.

Whether incidents and accidents in store are your concern or on site, on the road, within the office environment, out in the field or within your community, membership, visitors, squad or student population – our solutions will enable you to keep track, keep compliant and report consistently against all accidents and incidents. ​

Let us introduce you to the Cielo Costa accident and incident reporting

Key audiences

  1. Head of Facilities
  2. Head of Health and Safety
  3. Head of Operations
  4. Head of HR

Key features

Fully customisable

To your needs, H&S, HR and business requirements, whatever your business:

  • Track all incidents and accidents across the business
  • Build evidence and reporting capture for each incident
  • Log all major ‘events’ in the business or individual franchises or stores
  • Escalate to management for review and monitoring
  • Ensure all RIDDOR compliance is consistently in place and escalated (when required)

Our online accident and incident reporting tools provide you with ease of management – knowing where the incident happened, who it involved, what were the circumstances, who is doing what and what attention or follow up action is required. Including mandatory escalation to authorities or relevant bodies if reporting is required, ensuring complete legal compliance.

Easy interface

When a user logs in, depending on their status, role or seniority, they can see all incidents or accidents that relate to their area of responsibility. Pending, active, requires review, escalation or closed cases can all be required, managed and tasks and next step actions assigned.

Multiple management

Whether it’s franchise, on site or in store teams that need to register initial incidents and accidents or it’s central operations that manage all escalations no event, incident or accident will go unreported using our range of accident and incident reporting tools. Different tiers of management and authority are assigned to different role types and standard reports, templates and documentation is required to be completed by those assigned certain roles relating to qualifying incidents and accidents across the business.

User experience

An easy-to-use interface set to the parameters required for the user. Actions, tasks and updates all trackable at a click of a button, auto alerts set up to inform the business when tasks are required or completed. Alerts, flags, legal compliance, escalations, traffic lighting and much more.

Data management, sharing and reporting

Customised reports set to the businesses needs when it comes to assessment and reporting of incidents and accidents, frequency, circumstances, involved parties, legal proceedings, claims, fees, interactions, management, personnel, hours spent and much more. Real time active reporting for functions right across the business.

Asset tracker in action

Situation

A large retailer needed to ensure a compliant and consistent online system that allowed them to keep logged and informed of all in store incidents and accidents with customers and with staff. ​

Complication

They previously operated from a manual logging system that meant head office were overwhelmed with a backlog of incomplete and inaccurate forms and in some instances needed timely RIDDOR reporting to ensure compliance. ​

Question:

The client asked us whether we could build out a solution that provided an online system that allowed them to publish and monitor standard reporting, gather evidence and critical information in a portal (logged per accident or incident), allocate tasks, flag for review, monitor progress and ensure compliance to RIDDOR standards and response times.

Answer:

Yes! a solution that can do all these things and more, senior managers can log into their admin level and run detailed reports for the business to ensure strategy and planning against reoccurring issues. H&S Executives can follow the complete audit trial and delegate tasks to other colleagues for more information and up to managers for review and approval. It’s a fully integrated solution saving evidence, standardised reports, templates, action and tasks lists in a traffic lighted flow for complete ease of review and priority.

Benefits

Fast adoption

Speed of implementation into your business.

Intuitive

Intelligent, business focused solutions.

Easy to use

Smooth user interface with training provided.

Save time and resource

Maximum ROI in both cost savings and increased productivity.

Task management

Allocate tasks, actions and deadlines and review in an easy to view interface.

Customer centric

Cielo Costa are caring, helpful and focused on delivering solutions that excel customers expectations.

Security

Best practice principles always applied.

Mobile ready:

Optimised for multi-device viewing and use.

Ongoing support

Update, upgrade or add features as required.

Integration ready

With your existing platforms.

Schedule a demo

Case studies

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