Read our Privacy Policy

Cielo Costa is committed to protecting the privacy of the information you share with us when you access and use our websites, applications, products, events, services and other offerings (Services). This policy describes how we collect, use and share the personally identifiable information (PII) you provide to us when you, a) as a client are registered with the Cielo Costa services or b) contract with us to receive services through any Cielo Costa developed application(s).  

Information Collection 

We collect PII and/or anonymous information from you in the course of your use of the Services. This includes information provided to us when you as a client or user subscribe or register for any of our digital, in-person or printed products, services, events, or offerings; sign up for newsletters or promotions; participate in a survey; purchase a product or service; use one of our mobile applications; post comments; and/or otherwise communicate with us or interact with the Services we provide.  

Once you have registered details of an establishment using any Cielo Costa applications, we create a profile for you the client registrant, and that establishment associated with that registrant. We do take PII from Cielo Costa App (iOS or Android) users. Using any Cielo Costa apps on a mobile device shares identifiable PII, only statistical data on how interaction with the mobile application has taken place, anonymously. We keep any profiles up to date by adding information about registrations or subscriptions, the content accessed on any Cielo Costa applications, user interactions with our offerings and Services.  In order to offer you a more consistent and personalised experience in your interactions with us, information collected through Cielo Costa Ltd may be combined with information obtained through other Cielo Costa services.  

We also may receive information about you from external sources that are not affiliated with Cielo Costa and add that to the information you have provided to us. For example, we may expand our communities by acquiring names and contact details from other sources that compile contact information. This information might be public information or data you provided to others with authorisations to share it with third parties.  

Automatic Collection Technologies 

Like most website operators, we may use cookies (small data files stored on your computer by your web browser upon visiting a website), web beacons, and similar technologies to operate our Services efficiently and as intended. Through these technologies we gather information about you, such as your browser type, operating system, IP address, mobile device identification number, and navigation history.  We may also use these technologies to gather information about your interactions with our Services, such as the time and date when you viewed or used a page or item of content or functionality, which web pages and advertisements you may have clicked on and whether you filled out an online form. When you receive newsletters or promotional emails from Cielo Costa, we use web beacons, customised links or similar technologies to determine whether the email has been opened and which links you click, in order to provide you more focused email communications or other information.  

We use information gathered through these tools for our internal security audit log, for trend analysis and system administration, to gather broad information about our client and user audiences and their geographic locations, and to otherwise improve the Services. By allowing us to understand how you use our Services, these tools can help us provide you with a better, more relevant online experience.  

We may also employ web beacons from companies not owned by or affiliated with Cielo Costa (third parties) in order to help us compile usage data and statistics regarding the effectiveness of our promotional campaigns or other operations of our Services  

You may set your browser to block all cookies, including Cielo Costa cookies, while using our Services, or you may set your browser to block third-party cookies and allow first-party cookies, which would allow Cielo Costa (but not third parties) to collect such information. In addition, some browsers may allow you to block certain web beacons and similar tracking codes. Please refer to your browser’s documentation if you wish to block some or all cookies, web beacons, and/or similar tools.  

We reserve the right to use new technologies, as they become available, to gather additional, relevant information from our users and improve our Services and your experience of them.  

How We Use Users Information 

We may use information about you and your business:  

  • To provide you with Services and information that you have requested from us or that we think may be of interest to you.  
  • To send account notices or otherwise manage your account, respond to requests, inquiries, comments or concerns.  
  • To offer you customized content and individualized personalisation of the Services to make them more relevant to your professional interests and responsibilities.  
  • To ask for your input to help in our research about our Services.  
  • To contact you with information about, and provide invitations for, products, services, events and research opportunities – ours and other companies’ – directed at your professional interests and responsibilities.  
  • To give suppliers in our communities a limited opportunity to find you: We make contact data, including email addresses, available in certain of our subscription-only databases. If you wish to find out whether contact information about you is in a database or to have data removed, please email us at support.  
  • For any other purpose that we disclose when you give us the information.  

How We Use an App Users Information 

We may use information about you:  

  • To ask for your input to help in our research about our Services.  
  • To contact you via the application with information about, and provide invitations for, products, services, promotions, deals, events and research opportunities – ours and other companies’ – directed at your interests.  
  • To give suppliers in our communities a limited opportunity to find you: If you wish to find out whether contact information about you is in a database or to have data removed, please email us at support.  
  • For any other purpose that we disclose when you give us the information.  


By using Cielo Costa’s services (for example, when you register for an account, purchase a product or service, communicate with us, or use interactive portions of our sites and applications), you consent to our collection, use and sharing of your PII as described in this policy.  

Your Choices 

You may opt-out of our email marketing lists by following the directions at the bottom of our emails. To remove a specific email address from Cielo Costa marketing communications, you may send a request to support.  

Certain third parties may also employ cookies, web beacons, and/or similar technologies on our Services. Information collected through such third-party tools is gathered directly by such third party, not by Cielo Costa, and is subject to such third party’s applicable privacy policy. Cielo Costa has no control over such third-party tools. These third parties include but are not limited to analytics partners who help us better understand how our users are interacting with our Services and advertising, providers of widgets and other third-party applications that may appear in our Services, ad servers, ad networks, ad agencies, and advertisers. You may visit these third parties’ sites to learn more about their privacy practices. In addition, as noted above, you may set your browser to block third-party cookies.  

Disclosure of Your Information 

Cielo Costa contracts with other companies to provide certain services on our behalf, including customer service, shipping, research, analytics, list cleansing, postal mailings, email and fax deployment, and other information and business services. We only provide these companies with the relevant information required to perform their services and they are explicitly restricted from using any data received from us for their own marketing purposes.  

We may also provide your information to third parties for marketing and/or analytical purposes as further described below:  

Sponsors and Gated Resources 

If you access third-party resources in certain registration-only, or “gated” websites, resource centers, or directory services on our websites, we may share your registration information when you access or click on a link to technical resources provided or sponsored by another company. This includes third-party resources sold through our online stores. In addition, we may share your contact information with sponsors of a particular e-newsletter if you click on their information or offerings. If you do not wish to have your information shared, you will be given an opportunity within the e-newsletter to opt-out.  

When you register for an in-person or digital event, we will provide your registration information to the sponsor(s) of such event. We may also provide your information to sponsors of special sessions within the larger event.  

If you want to know how a vendor or advertiser will use data about you, we urge you to check that vendor’s or advertiser’s privacy policy. Your registration for and log-on to any of the above Services constitutes your consent to be put in touch directly with any vendors you select. The vendor’s or advertiser’s privacy policies will control their use of your information and you should review those policies.  

Community/Public Sites 

In order to improve our offerings and offer you additional services and products, we may share with other Cielo Costa subscribers, including those participating in discussions in our forums, communities or other publicly accessible interactions, certain of the information you have provided to us previously or may provide to us in the future.  We may also make available information about you that we have obtained from external sources. These subscribers may contact you on occasion and offer you additional products or services.  

In addition, you may choose to participate in online membership communities on our sites that allow you to create and publish your profile and other information about you, including PII. These communities may provide privacy controls that allow you to choose how much of your profile and other information to make public or to share with others within the community. You are and will remain responsible for locating the privacy controls (usually available on the page from which you can edit your profile), understanding how those controls, including default settings, work, and protecting the information you provide.  By participating in these online membership communities, you may be contacted by other participants using the information provided.  

Cielo Costa shares the information it gathers in a compiled format with advertisers and other business partners. The compiled format does not include PII.  

Third-Party Advertising Technologies 

We use third-party advertising, data analytics and online targeting companies to serve ads when you visit our sites or use our applications. We may also provide your PII to these third parties to allow them to more effectively target advertising to you. These companies are obligated to protect your information, but you may opt-out of this sharing process.  

When advertisements are displayed to you on our sites and applications, one or more persistent cookies will be placed on your computer or device by us or a third party. Some of these third parties may use information (including PII) about your visits to this site and other websites and usage of applications in order to provide data and targeting recommendations. This may result in your receipt of advertisements about goods and services anticipated to be of interest to you. Please note that we do not control cookies and other data collection technologies that the ad servers may allow or that their advertisers may use. As discussed above, this may result in your receipt of advertisements about goods and services of anticipated interest to you served by these ad servers on third-party sites based on your use of Cielo Costa Services.  

Mobile Devices 

Mobile marketing campaigns may involve your sending an email from your mobile device to Cielo Costa or a third-party campaign operator. An email or other response will then be sent to your mobile device. Opting to participate in this type of campaign is your choice. When you engage in these mobile marketing campaigns, Cielo Costa and the third-party campaign operator may collect and use your mobile telephone number, the name of your service provider, images that you send using your cell phone as part of the campaign, and other relevant information.  

Correcting and Updating Your Information 

If you are a registered Cielo Costa application user, you can access your account information and make corrections or updates upon log-in.  The accuracy of such information is solely your responsibility. You may also separately contact us to request access to other PII about you which is in our possession. If you request to deactivate your account or delete your PII, we will endeavour to fulfil your request but some PII may persist in backup copies for a certain period of time and may be retained as necessary for legitimate business purposes or to comply with our legal obligations.  

Cross-Border Information Transfer 

You acknowledge that Cielo Costa is located in the United Kingdom and will process and store your information in the U.K. In addition, we may use service providers located outside of the U.K. or which process or store information on our behalf outside of the U.K. By providing us with your information, you consent to the transfer of your information to countries outside of your country of residence, which may have different personal data protection rules than in your country  

Information Security 

We use a variety of technical, physical, and administrative security measures to secure the confidentiality of your PII and to protect it from loss, misuse, alteration, and destruction. However, due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorised access by third parties or by government agencies. You remain responsible for protecting your user name and passwords and for the security of information in transit to us over the Internet.  


This policy covers how Cielo Costa uses the PII you provide to us. Although we may provide links to other sites for your convenience and information, this policy does not apply to the practices of third parties that we do not own, control or manage. While we try to work only with companies that share our respect for your privacy, we do not take responsibility for the content or privacy polices of their sites, applications, or services. We encourage you to carefully review the privacy policies of all third-party sites, applications and services you access. We also cannot control how others may use information you may make public on our sites – for example, on bulletin boards, blogs, chat rooms, virtual events, or other public forums or sites permitting user-generated content.  

Other Important Information 

Cielo Costa reserves the right to access and disclose PII to comply with applicable laws, government requests, court orders and other legal requirements, or to investigate alleged or suspected fraud or violations of the terms and conditions governing our Services.  

In the case of a sale, change of ownership or merger involving Cielo Costa or any business that is part of Cielo Costa, your contact information associated with Cielo Costa or that business would or could be one of the transferred assets.  

Changes to This Cookies and Privacy Policy 

As new products and services are offered or as existing products and services are improved, we may need to update this policy.  When we do so we will post the changes here. For material changes we may also email our registered users with the new details. We encourage you to review this policy from time to time to stay informed about how we are protecting the PII you provide. Your continued use of our Services covered by this policy constitutes your consent to the practices in place at the time of your use.  

How to Contact Us 

If you have any questions, comments, or requests regarding this policy or our processing of your information, please contact [email protected] or write/call us at:  

Cielo Costa Ltd  is the trading name, registered in England & Wales under number:08611809 of Suite 7 Unit 16a Oakham Enterprise Park Rutland   LE15 7TU, United Kingdom.  

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