Technology solutions services

We become your delivery partners, we solve your objectives together. We save you time and money and drive efficiency in your business through the use of technology.

Our core services 

What we do

We help businesses achieve more by delivering enterprise technology solutions that are aligned with objectives and values, built using a range of technologies, including the entire Microsoft Suite. 

We create a real sense of partnership when working with our clients. We’re creative, we solve problems and we’re passionate about technology. See the solutions we’ve delivered for a wide range of clients and industries.

We care. Our projects succeed. Our clients stay with us.


Our approach

Discover & Strategy

First we work to properly understand your needs, and how we can solve them.

Implementation & Delivery

Next we get to work building and making the solutions tailored to your needs.

Support & Continuous Improvement

Then we test and refine and we stay close to you through the entire process.


Discovery & strategy 

We can provide expert consultancy at the very inception of an idea for a service or application.

Perhaps you need help in understanding how a service could work?  Is there a business case for it? How would it fit into your existing business model? 

Service design

Our service design team specialise in understanding and translating an idea into a functional service design. Commonly this requires a deep understanding of people, technology and process with a view to producing a Target Operating Model (TOM) and to support a Business Case.

Enterprise architecture

Our architects can work with you to define the various elements of a solution that are needed.  They will implement technology and data architectures that align with your overall technology strategy and that work in harmony with your other systems, processes, and business needs.

Business analysis

Our team of Business Analysts can work with you to capture business objectives, process flows and desired outcomes through discovery sessions and workshops.  They will then document the required features and work with our project management team to manage any change requests throughout the entire project lifecycle.  We can also assist you with implementing requirements standards and best practices, providing ongoing guidance and support to your project teams.

Agile coaching

There are many forms of agile working and it’s important to find an approach that works well for your business. Our team can help you to implement an agile delivery model within your own organisation, providing technical coaching for your development teams, process coaching to help embed the necessary methodologies and also provide support for working with some of the most common agile tools and software.  


Implementation & delivery


Once you have understood the service or solution that you need it is time to build a solution.  At Cielo Costa we can deliver a range of different services and solutions. 

We are not limited to the services outlined here though – if your requirements are specific then arrange for one of our envisioning calls and we can talk through the options.

Bespoke applications

We are specialists in building bespoke and tailored applications that meet exacting user experience (UX) requirements.  We will make your application look and/or work in a very prescribed way with full control over the look and feel.  

Microsoft Power Platform

As Microsoft Gold Partners in Cloud Productivity, we are always looking at how our customers can make the most of their investments in Microsoft 365 licences.  We can build highly engaging and effective solutions utilising Power Apps and Power Automate supported by rich reporting and business intelligence using Power BI to merge business data from other data sources to provide vital business insights and drive effective decision making.

Employee engagement 

Your employees are the lifeblood of your organisation and we know that all too well. We can design and implement engaging solutions to bring important tools and information right to the forefront of where your users live every day.  Intranets and business processes certainly, but also learning tools, work day insights and mindfulness have a part to play.  Microsoft Teams is becoming the core platform for internal communication and collaboration and we can make this the hub of your world!

Document management & automation

Everything from scanning and processing incoming physical files, to processing orders and invoices.  Management of documents with complex search requirements and integrating document management capabilities into other applications and solutions. 

Virtual assistants & bots

From simple Q&A bots to rich virtual assistants utilising complex AI tools to respond to queries and requests – all of these can help reduce incoming enquiries and the load on call centres and front office workers.  

Data migration

If you need to migrate content from your on premises environment either to the cloud or to another environment then we are very experienced and able to assist.  We have a tried and tested migration strategy which has been developed over a significant number of migration projects.  We can tackle complex transformative migrations as well as simple ‘lift and shift’ type migrations.

Systems integration

We have a deep understanding of the tools and technologies to support complex systems integration.  If you have multiple systems that need to exchange data against a defined and auditable process with high guarantee of delivery, then look no further.  Everything from simple REST APIs to complex service bus models.


Support & continuous improvement

Our services are not just about implementing solutions.  A truly great solution is one that solves the challenges of today, but more importantly solves the challenges you face 5 years from now!  Continuous improvement is our mantra.  We are always looking to adapt, improve and enhance our solutions.  Whether we have built a solution for you already or you are just looking for someone to take on support, improvements or hosting for an existing application then we are more than happy to assist.

Applications support and hosting 

We can host cloud applications, but also servers and server applications too.  We will monitor and patch the infrastructure and ensure the best possible availability of your solutions.  We provide a highly responsive service desk who can offer a full break fix service and proactive monitoring of services and applications. 

Continuous improvement

Our continuous improvement service aims to ensure that your applications and solutions are always kept in line with current regulatory, legislative and corporate policies and processes.  We can provide simple and continuous updates to your apps through regular releases.

Our support

It’s important that by working with Cielo Costa on a support and CI contract we become an extension of your team. 

We hand-hold and resolve the support issues whilst at the same time taking a longer-term view on updates, tech enhancements and developments to make the tools more efficient more responsive and more agile for your business.

We work in partnership with you. 

  • First response SLA: 90% responded to within 2 business days

  • Proposed resolution SLA: 90% have a proposed resolution within 4 business days from ticket being logged

  • Monthly meetings to review performance, targets, consumption and drawdown

  • Service times 9am to 5pm, Monday to Friday, except UK bank holidays


How we do it

We witnessed (and have worked for in the past) other development companies who produce only what the client asks for – we are different, we spend time and effort getting to understand what problems our clients face and then aim to solve them by building robust solutions.

We are a passionate group of people driven by technology, creativity and thrive when challenged. 

Business productivity

Business productivity is core to our approach, so we have dedicated ourselves to delivering bespoke application software that drives our client’s productivity and better utilises their time and effort.

Right technologies

Developing quality client software for web and mobile, using the right technology at the right time. 

Intuitive interfaces

Stunning interfaces, easy-to-use applications, seamless back-end integration to provide targeted business requirements.

Full support

Our trusted team work directly with clients at each stage of a project to ensure business goals are met and expectations exceeded.

Transparent pricing

No hidden charges, no big developments costs, this is a contract to support and enhance working together and bring the best tech solutions forward. 

Expert team

Our team of 30+ technologists make your life easier, we save you time and effort.

Support partner

We provide an excellent service – we’re knowledgeable, agile, responsive, and empathetic. We work with you towards a shared purpose and goal. 

This is a truly spectacular theme! The custom page builder is definitely one of the most intuitive and user-friendly page builders I’ve ever used.

Bruce Wayne
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