Our approach

Providing the best service and solutions for our clients is key, here’s how we approach it.

Requirements, plan & design

We collaborate with you to understand your needs, and how we can fulfil them.

Define the vision and goals

Every good project begins with setting a clear direction and articulating what you want to achieve.

Identify and prioritise the key features

Articulate what functionality is needed and the relative business value of each feature. In an Agile project, we capture these on a backlog.

Analyse the problem and capture requirements

Work out the details needed to deliver the key features. These are often in the form of user stories.

Focus on the user experience

Who are the different types of users that will use the product? What will this product mean to them? Prototypes help to accelerate the design.

Develop & release

We get to work building robust solutions tailored to you.

Baseline the design and initiate delivery

The design, estimates, and delivery plan are baselined during a client kick-off meeting.

Identify opportunities and ensure success

Delivery assurance is provided through the use of daily project progress and exception calls, weekly product demonstrations and weekly reporting through status checkpoints.

Build and test incrementally and iteratively

Build sprints of 2-4 weeks reaffirm the backlog priorities and deliver a set of features.

Stabilise the product and prepare for go-live

Once ready, hands-on client testing and ideas sessions refine the product. Documentation and user training is completed ahead of go-live.

Support & improvement

We stay close to you after the project has been delivered to ensure its success.
Enable and facilitate user adoption

On-board new users and support business change activities to drive usage and engagement with the new product.

Support users

Our service desk provides a point-of- contact for your users and works seamlessly with your own organisation’s support function to answer queries and resolve incidents.

Continually improve the product

Periodic releases will eliminate any bugs that may have escaped detection and add enhancements that have been agreed with you.

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