Our managed services provide you with a wealth of day-to-day options to ensure that your solutions are maintained, your teams are supported, and you continue to release incremental value from your digital tools and applications.
Our continuous monitoring, maintenance, and support services ensure seamless operation of your systems, helping you to reduce costs, mitigate risks, and boost productivity. And, as a Microsoft Cloud Solutions Provider, we can manage all your Microsoft licensing and hosting needs.
Cielo Costa provides comprehensive SLA-based helpdesk services to manage any incidents, problems, and queries, ensuring smooth operation of IT systems across various client infrastructures.
With a friendly, expert team that offers first-line support, remote and on-site assistance, proactive monitoring, and user training, we minimise downtime and optimise your system performance, allowing you to focus on core business activities.
As businesses increasingly adopt hybrid or remote-first models, tools like Microsoft 365 have become essential for communication and collaboration.
Our expert Microsoft 365 support services cover everything from setup and migration to ongoing management and troubleshooting, ensuring optimal performance, security, and efficiency so you can focus on your core business.
Integrated with our delivery services, but available in pre-defined price packages for our managed customers, Cielo Costa provide continuous improvement for solutions we have built, as well as those created in-house or by other third parties.
Our comprehensive top-tier Incident and Problem Management services ensure rapid response, root cause analysis, and proactive monitoring to keep your business running smoothly and minimising disruptions.
Cielo Costa’s highly skilled resource pool can also work as an IT Service Partner alongside your IT function – a seamless, flexible approach that provides you with extended capabilities, greater capacity to identify, react to and guard against recurring problems, and overall peace of mind.
Cielo Costa offer comprehensive Microsoft Licensing and Infrastructure Management services to ensure compliance and help you to optimise your software investment.
From license audits, management, and Software Asset Management (SAM) to cost analysis, contract negotiation, and vendor relationship management, we help businesses navigate Microsoft’s complex licensing models while reducing costs and maximising benefit. We also provide strategic planning, compliance audit assistance, and cloud licensing expertise, ensuring your business remains compliant, efficient, and ready for future growth.
Our managed services give you access to experts across the following specialisms:
At Cielo Costa, our values unify our geographically and culturally diverse team, fostering a cohesive and inclusive environment where everyone feels valued.
We listen, value, and dignify.
Our interactions are grounded in mutual respect. We value diverse perspectives, and treat everyone with dignity, fostering an inclusive environment that extends to the broader community and environment.
We embrace candour and challenge. We innovate boldly.
For us courage means embracing challenges with confidence and optimism, taking calculated risks, fostering innovation, and standing up for what is right. This way we will ensure our own continuous improvement and achieve personal and collective growth.
We appreciate where we are, we celebrate achievements.
At Cielo Costa, gratitude means appreciating achievements, recognising contributions, and fostering a sense of fulfilment and joy. We are grateful to our customers, our partners, and our colleagues, and everyone who plays a part in our prosperity. This thankfulness creates a positive, nurturing environment where everyone feels valued and inspired to grow.
We are curious, generous, and compassionate.
Thoughtfulness guides our interactions with our colleagues and our customers, driving us to act with generosity, empathy, and compassion, and to prioritise actions that add meaningful value and uplift those around us.
We take responsibility and own our actions.
At Cielo Costa, ownership means taking full responsibility for our actions and outcomes. We ensure excellence, integrity, and accountability in every task, building a culture where everyone is empowered to make decisions and drive the company forward.
Whether you have a burning technical question you want to ask, or you want to find out more about how Cielo Costa can help your business, we would love to hear from you.
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