The humble PIN pad is at the heart of modern retail operations, however large or small…and we have all experienced the disruption that occurs when they malfunction, usually at the worst possible time, as a stressed cashier tries to get a device working while a queue of customers grow increasingly impatient.

To avoid this costly dilemma, retailers need to keep tabs of the quantity, placement  and condition of their PIN pads, also known as PIN entry devices (PEDs).

Until 2019, a major electrical and telecommunications retailer relied on an Excel-based asset tracker across its shops in the UK and Ireland. However, it became abundantly clear that, as one of the UK’s biggest retailers with more than 1000 stores under multiple different brands such, they needed a more automated system.


Easy Interface – When a user logs in, they are greeted with an easily navigable interface that displays all of the purchase orders they have created, organised according to status – draft, approved, rejected, completed, or cancelled.

User Experience – An easy-to-use interface features a home screen with two key functions – one for the engineers who install the devices, and another for the store colleagues who have to perform regular audits to ensure that the right devices are in the right locations. 

For Engineers – When an engineer logs in, they tap in the details of what type of asset they need to deploy (for example, fixed, wireless PED or iPads), for which section of the business, and to which store. They can deploy multiple assets at the same time.

For Auditors – Similarly, auditors can get an overview of all the assets at each store, including the number, type and condition status, as well as using the built-in search engine to track down mislaid machines.

Data Sharing – The data between the two elements is shared after an engineer has installed a PED, the system automatically earmarks it for audit in three months’ time. Two weeks before the audit is due, an automated email reminder is sent to the auditor.

Scalable – The retail asset tracker has been used to deploy more than 22,000 devices across more than 1,200 sites, and to conduct over 50,000 audits.

At Cielo Costa, we are passionate about developing tech solutions that add value by continuing to adapt to our customers’ needs. Our retail asset tracker has been designed so that it can accommodate new kinds of assets as they are approved for use in store, and to enable audits to be reconfigured to keep up with changing legislation. How’s that for smart tech?

If you have a retail or e-commerce operation which requires a better way to manage and track assets, we can help. 

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Problems solved

Technology solutions to save your business time, resources and money.

We become delivery partners to your business, we solve the objectives together, we save you time and money and drive the efficiency of your business through the power of technology. 

Bespoke Solutions
Easy Interfaces
Super Fast
Fully Customizable
Always Agile
Exceptional Support

It’s important that by working with Cielo Costa on a support contract, that we become an extension of your team. 

We hand-hold and resolve the support issues whilst at the same time taking a longer-term view on updates, tech enhancements and developments to make the tools more efficient more responsive and more agile for your business.

Our mission

At Cielo Costa, we are becoming the world’s most desired technology consultancy. When our clients seek a partner to help them overcome their business challenges by building a software solution, we are the first they think of.

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