Whether you run a school, a leisure centre or a huge corporation, health and safety compliance is an integral part of day-to-day operations.
Many UK organisations rely on outdated paper-based systems which struggle to cope with a high volume of incident reports, which is a real problem for large firms or those operating in sectors where accidents are common. In worst case scenarios, this can mean more accidents, lost productivity and expensive court cases.
When a major retailer decided in 2017 to update their accident reporting system, they asked us to work with them to develop an efficient, user-friendly software solution.
With multiple well-known stores and warehouses across the UK, our client deals with hundreds of reported incidents involving staff and customers every week. Every time an accident happened an on-site staff member completed a paper form to be sent to head office to join an enormous pile of similar reports.
Unsurprisingly, the process was prone to delays and bottlenecks, risking regulatory compliance.
New Technologies – In 2017, Cielo Costa embarked on a Microsoft’s Power Apps development to provide the solution. At this point in time Power Apps was in its infancy and we embraced the technology, confident it was the right tool for the job. We utilised Power Apps with Microsoft Power BI for data visualisation to create a sophisticated reporting system with a simple user interface.
Better Proccess – The new triaged system means less hassle, less paperwork and a more transparent process, enabling incidents to be logged and managed appropriately in a time and tech efficient way.
Automation – On-site reports are immediately uploaded, along with photos and CCTV footage, providing valuable evidence and support for investigations and any legal situations. A corporate health and safety team then assesses each incident to determine the seriousness, if an investigation is needed and whether there is a legal requirement to inform RIDDOR (HSE regulators).
Useful Insghts – Business leaders within the organisation can also use the tool to get a big picture view of the number of incidents per footfall and per headcount for their annual reporting and to inform strategic decisions to take preventative action and ultimately drive down incident rates and costs.
Ongoing Development – Launched in 2018 on time and on budget, the platform is continually updated and improved based on user interaction.
